Privacy Policy

Tommotek (WA) Pty Ltd
Effective Date: July 1, 2024

At Tommotek (WA) Pty Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your personal information in compliance with Australian privacy laws.

1. Introduction

  1. About us
    Tommotek (WA) Pty Ltd has a rich history dating back to 1983 when it was founded by Greg Thomson. Greg’s expertise in designing and building special-purpose production machinery led to the establishment of our company, specialising in CNC routing & design. Since then, we have evolved to meet the changing needs of the industry, including the integration of personal computers into our technology. Our commitment to innovation and quality has remained unwavering throughout the years.
  2. Scope
    This Privacy Policy applies to the personal information collected, used, and disclosed by Tommotek (WA) Pty Ltd in Australia. It explains how we handle your personal information and your rights regarding this data.

    By accessing our website or using our services, you agree to the practices described in this policy

2. Information We Collect

We collect various types of personal information to provide you with our services, improve your experience, and meet our legal and business obligations. The types of information we collect include but are not limited to:

  1. Information You Provide
    When you interact with us, you may provide personal information, such as:
    • Contact Information
      • Company Name
      • Contact Name
      • Email address
      • Phone number
      • Postal address
    • Account Information
      • Usernames
      • Passwords
      • Other login information
    • Communications
      Records of your interactions with us, including emails, forms filled out by individuals (including online forms), feedback, enquiries, customer support requests, surveys, competitions, online user-generated content, market research, video conferencing and face to-face meetings.
  2. Information We Automatically Collect
    We may automatically collect certain information as you use our website or services. This information may include:
    • Device information:
      • IP address
      • Browser type
      • Operating system
      • Other technical details
    • Usage information:
      Information about how you navigate and use our website and services, including:
      • Pages visited
      • Clicks
      • Other interactions
      • Other technical details
  3. Information We Obtain From Third Parties
    In some cases, we may receive personal information from third parties, such as business partners and service providers. We ensure that these third parties have obtained your consent or have legal grounds to share your information with us.

3. How We Use Your Information

We use your personal information for various purposes, including but not limited to:

  1. Providing and Improving Our Services
    We use your information to deliver our products and services, respond to your requests and feedback, and enhance your experience. This includes:
    • Order processing
    • Technical support
    • Product improvements
  2. Communication
    We may use your contact information to respond to your enquiries and requests, and to send you important updates, such as:
    • Order confirmations
    • Service-related notifications
    • Product announcements
    • Company announcements
  3. Marketing and Promotions
    We may use your information for marketing and promotional purposes. This may include sending you:
    • Newsletters
    • Industry News
    • Product offers
    • Promotional materials
    • Promotional activities, events and/or programs

      You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in these communications.
  4. Legal and Compliance
    We may process your information to comply with legal obligations, resolve disputes, enforce our agreements, and protect our rights and the rights of others.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information under the following circumstances

  1. With Service Providers
    We may share your information with trusted service providers who assist us in delivering our products and services. These providers are contractually bound to protect your data and use it solely for the purposes we specify.
  2. Business Partners
    We may share your information with business partners who collaborate with us to offer joint products or services. Before sharing your data with these partners, we will ensure that you have consented to such sharing or that there is a legitimate basis for doing so.
  3. Legal Requirements
    We may share your information when required by law, to comply with legal processes, respond to government requests, or protect our legal rights and the rights of others
  4. Sale or Merger
    In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Your Rights and Choices

  1. Access to Your Information
    You have the right to access the personal information we hold about you. You can request a copy of your data by contacting the details provided in Section 8. We will respond to you within a reasonable timeframe.
  2. Correcting and Updating Your Information
    If you believe that the information we hold on you is inaccurate or incomplete, you can request that we correct or update it.
  3. Deletion of Your Information
    You may request the deletion of your personal information from our systems under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.
  4. Restricting Processing
    You have the right to request that we limit the processing of your information under certain circumstances, such as when you contest the accuracy of the data or when we no longer need it.
  5. Data Portability
    Upon request, we can provide you with your personal information in a structured, commonly used, and machine-readable format. This allows you to transmit your data to another data controller or service.
  6. Consent Withdrawal
    If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  7. Objection to Processing
    You have the right to object to the processing of your personal information when we rely on legitimate interests as our legal basis for processing, and you believe your fundamental rights and freedoms outweigh our legitimate interests.
  8. Marketing Preferences
    You can manage your marketing preferences by unsubscribing from marketing communications using the instructions provided in those communications.

6. Security of Your Information

We take the security of your personal information seriously. We implement reasonable and appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, and destruction.

We continuously review and improve our security measures to adapt to evolving threats and industry standards.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. The specific retention periods may vary depending on the nature of the data and the purposes for which it is processed.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, the practices of Tommotek (WA) Pty Ltd, or your interactions with us, please contact us at:

Tommotek (WA) Pty Ltd.
Address: 64 Beringarra Ave, Malaga, WA 6090, Australia
Email: info@tommotek.com
Phone: (08) 9248 6344

We will respond to your enquiries and requests promptly.

9. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the “Effective Date” at the top of this page and notify you as required by law.
We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information. By using our website and services, you acknowledge and agree to the terms outlined in this Privacy Policy. Your continued use of our services after any changes to this policy indicates your acceptance of those changes.

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This Privacy Policy is effective as of the date mentioned at the beginning of the document. We thank you for entrusting Tommotek (WA) Pty Ltd with your personal information and assure you that we are dedicated to safeguarding your privacy.